Complete Support

Here at DBurns Design, we firmly believe that customer support is the backbone of a successful company. Customer support is so important to us that we have dedicated an entire team to ensure your needs are met at all times. If you have any issue, simply contact our customer support team and we’ll get it resolved quickly.

While other companies may waste time passing you around to multiple representatives, we get right to the heart of the matter. The same developers who worked on the creation of your website will be implementing all changes, ensuring the process is quick and efficient. We keep your website successful by making timely modifications so it’s always up-to-date. We offer multiple avenues to contact customer support, as well as various ways to track your maintenance requests.

ONLINE SUPPORT CHATROOM

Our online support chat room makes it easy for you to instantly interact with one of our expert customer support representatives. With the click of your mouse button, you can quickly get questions answered and issues resolved. Our online support chat room is ideal when you need immediate assistance.

Email support

We respond to all support email requests swiftly, providing detailed responses to help resolve your issue. Simply send an email to our email support team and we’ll get back to you in a timely fashion.

PHONE SUPPORT

Sometimes it helps to verbally talk to someone and that’s why we offer complete phone support services to all our clients. Call our toll-free support line and one of our representatives will be ready to assist you.

CLIENT LOGIN

We offer complete tracking and management capabilities during the build and launch of your website via our client login feature. You simply log into your account to view everything you need and exchange messages with your dedicated project manager. If you need any assistance with our client login feature, our customer support staff is on-hand to help. When you engage in our SEO packages, you can login to your account to view your ranking reports which are uploaded bi-weekly and/or monthly.

Maintenance packages

When we build your website, we create a custom content management system so that you can manage your website yourself. However, if you’d like us to handle all aspects of your site management, our maintenance packages are for you. With these packages, we’ll take care of every facet of your site maintenance, implementing any necessary updates and ensuring your site runs perfectly. Contact one of our customer support representatives today to learn more about our maintenance package offerings. Our maintenance department can also create new functions for you as your website continues to evolve over the months and years to come. Simply contact us for a quote for the feature you have in mind.