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Archive for the ‘Webdesign Industry’ Category

The “Hidden” Value of a Great Business Website

Friday, December 2nd, 2011

The look and feel of your business website is incredibly important, but the other half of it – the behind-the-scenes section that visitors will never see – matters just as much. Get the right programming or business package, and your site will be a business powerhouse; skip those, and you’ll have a nice-looking online brochure.

Here are three things your business site needs to have beneath the hood:

A great Content Management System (CMS) for updates and customization. There was a time when having a great content management system was convenient; now it’s a virtual necessity. If you want to make instant updates to your business website, without having to pay your web design team to make the changes, then don’t skip out on a great CMS. Not only does it make edits and additions a snap, but also preserves the great look of your business website in the process.

Online marketing tools. Having a great business website is one thing, but promoting it and attracting customers is a whole different (and just as important) story. Not only do you want to emphasize things like search engine optimization on any business website, but having access to tools like e-mail marketing is important, too. Remember that your online marketing plan will turn out being just as important as the design of your business website in the long run.

Access to detailed metrics and reports. In today’s business environment, it’s not enough to simply “have a hunch” that what you’re doing on your website is working. By tracking the visitors to your site, and generating detailed reports about where they’re coming from and what they’re doing on your pages, you can begin the essential process of turning more of them into buyers. Having the right metrics and information coming from your business website is the first step towards making it more and more profitable every month.

Great-looking business website designs are wonderful, and you shouldn’t let your company go without one. It’s just as important that you have strength “under the hood,” however, so don’t undercut the value of your site by going without any of these tools.

Are You Arranging Product Pages to Maximize Sales?

Wednesday, October 19th, 2011
A lot of business owners think that organizing their e-commerce site’s product pages is as simple as throwing in a nice photo, adding some slick sales copy, and making sure the “buy” button is prominently displayed. Those are all good ideas, but they aren’t enough to maximize conversions.

The biggest reason why has to do with the way customers tend to scan web pages. Believe it or not, there is quite a bit of research into this area, and here are just a few of the things it has shown:

People tend to read headlines first. Whatever you have written at the top of your product pages is probably more important than everything else that comes below. The name of the product should certainly be displayed, but so should a key benefit to the customer, if it’s at all possible.

Next, they scan photos and bullet points in an “F” Shaped pattern. You would think that people would read web pages in the same way they would a book, but the reality is that they tend to scan instead. And not only that, but they do it in a very predictable way – which is usually referred to as an “F” shaped pattern, meaning that they move their eyes across the top of the screen, and then down and right successive scans. This means that the most important information, and benefits, should be on the top third of your product page.

Their eyes are drawn to bright images. Yes, this could sound a little bit obvious, but it’s still important to note because having bright images on your pages can lead visitors to stay on them for longer. The more you can make your photos “pop” off the page – within reason – the higher chance you stand of converting visitors to your e-commerce site into customers.

Two Details That Will Make or Break Your SEO Campaign

Wednesday, October 19th, 2011
What is it really that makes a search engine optimization campaign successful? A lot of business owners would probably think of things like the number of pages and articles added to their website, or possibly the ability of their web design team to integrate keywords and phrases into their product pages.

Those are all important details, of course, and will ultimately contribute to the ranking you get on Google, Yahoo, Bing, and the other search engines. But there are two other details that are even more important… and they are ones that far too many online marketers overlook: research and testing.

Why will these two details make or break your search engine optimization campaign? Look at it this way:

Without the proper keyword research, you’ll likely end up optimizing the wrong keywords and phrases. Ever jump on the highway and drive 50 miles in the wrong direction? Well, the frustration felt from that will be minor compared to the aggravation of working hard to achieve a top three search engine position and a keyword that can’t actually help your business.

Testing allows you to make the most of the traffic your business website receives. It’s important to know which products, offers, and marketing messages your visitors are responding to most, and you’ll never know that until you are properly testing your pages. Whether it’s split testing, advanced analytics, or simply keeping an eye on web traffic and page view times, you have to have the right information if your search engine optimization plan is going to be as effective and profitable as it could be.

There’s a lot that goes into a good search engine optimization campaign, but research and testing are two details that you can’t afford to overlook. Use them both, and you can ensure that your campaign not only gets off to the right kind of start, but keeps moving in the right direction.

The Three Ways to Earn Backlinks for Search Engine Optimization

Wednesday, October 19th, 2011
One of the hardest parts of the search engine optimization process, especially for small and medium-sized businesses, is generating backlinks to your website. Gathering backlinks can go quite a long way toward helping your search engine position, but it tends to be a long and tedious process.

With that in mind, business owners and search engine experts tend to take three different approaches, arranged here in their order of effectiveness:

By using link farms. If you aren’t familiar with the term, these are basically sites that are built just to link to one another. The major search engines caught on to this trick long ago, and so it isn’t very likely to help you, or your site. If someone you’re working with proposes this, just stay away.

By asking for links one at a time. This isn’t a terrible strategy, especially if you’re working on a coordinated campaign to gather links from others in your area or industry. Sometimes, a kind, personal note here and there can slowly raise the number of links to your site.

By posting great content that others want to link to. What’s so great about this approach is that, once you have generated a thought-provoking article, or maybe an informative video, the rest of the process generally takes care of itself. Why? Because others are going to link to you not because you asked, or as a favor, but because it’s good for their site, and their readers. Not only will this bring you a greater number of links, but also a lot higher quality.

When it comes to generating backlinks into your site for search engine optimization purposes, coming up with some unique and interesting content is always the best way to go. After all, what’s better than getting hundreds or thousands of links to your site without having to actually ask for them?

Is it OK to Copy a Competitor’s Website?

Wednesday, October 19th, 2011
In a word, no. You should never copy a competitor’s website, in whole or in part, for any reason. You might think that lifting an image, or just a couple paragraphs of text, couldn’t really get you into any trouble.

And you would be wrong.

While the different laws that govern the Internet are constantly changing, the rules against theft and plagiarism are incredibly clear and consistent. Failing to abide by them could open you up to all sorts of problems with copyright, intellectual property, and even “duplicate content” issues that get you banned by the major search engines like Google, Yahoo, and Bing.

With that being said, however, there is another side to the story… although you can never, ever copy material from a competitor’s website, you can draw inspiration.

What’s the big difference between copying and inspiration? One relates to the listing of material and content, whereas the other is simply taking ideas that you see and applying them to your own business. Like the way a certain company has instituted their online newsletter, or arrange their product pages? Talk to your business web design team about doing something similar. See the video or logo that you think could help you win more customers? Work with an online marketing specialist who can help you put the concept to use.

The best thing about this sort of inspiration, besides the fact that it’s actually legal, is that it can take you in unexpected directions. By looking for ideas, rather than content, you’re no longer limited to checking out other businesses within your own industry. In fact, some of the best web marketing ideas have come from savvy business owners and web designers seeing something work elsewhere.

And besides, who is to say that you couldn’t make an idea work even better than someone else has in the past? This industry, as with most, builds upon continual successes, so don’t be afraid to find inspiration elsewhere and make it work for your business online.

IE6 Users Can No Longer Use WordPress

Thursday, June 30th, 2011

Joining a long list of sites that no longer offer support to Internet Explorer 6, WordPress can no longer be used on the dated web browser. The blog publishing platform is very popular with the general public as a primary tool for blog sites. WordPress announced this change as it rolled out its latest version, which features a simplified admin interface and a bevy of new user-friendly features.

If a user attempts to load up WordPress on IE6, they won’t be able to and will instead get a message prompting them to upgrade their browser. Other sites, like YouTube and Gmail, have abandoned their support of IE6 recently as well. Like these other sites, WordPress found it was taking too much backend work to get the tool to work with IE6, a browser that was initiated over a decade ago. Few professional website design companies want to keep supporting IE6, simply because it’s a clunky browser that doesn’t offer the user the best experience.

Even Microsoft, the founder and distributor of IE6, is eager for users to move on and use its newer versions. The technology conglomerate, however, is likely motivated by its desire for users to upgrade to Windows 7, its latest software offering, rather than an outright disdain for its older browser.

Here at DBurns Design, we encourage our clients to utilize newer browsers, like IE 9, Firefox or Chrome. These browsers give users a much more robust experience than IE6. They operate more in line with current web standards, easily showcasing all aspects of professional website design, and they are much more secure than IE6.

That being said, if you engage our professional website design services, we’ll make it so your site functions across all web browsers – even IE6, if you so desire.

Get LinkedIn to Really Work for Your Business by Utilizing Its New Features

Tuesday, June 7th, 2011
LinkedIn has proved to be a valuable networking site for professionals across the spectrum of industries. Like a Facebook for professionals, LinkedIn can help you connect with others in your field – people you know and people you can get to know – through the site’s various features. Apart from individual benefits for the professional, LinkedIn’s newest features can really help you maximize the platform of your small business.

Create a Page for Your Company
With LinkedIn’s new Company Pages feature, you can create a dedicated page for your business. Just like an individual social networking page, you can use this page to update others on your company’s latest offerings and news. It’s an easy way to keep the public updated on the happenings of your business, ensuring you stay at the forefront of their minds.

Stay Apprised of Marketplace Buzz on Your Reputation and Your Competitors
With LinkedIn’s beta LinkedIn Signal product, you can search public status updates for specific keywords. It allows a simple method for keeping an eye on your competitors – just search for status updates that feature competitors’ names to see what others are saying about them. It’s also a good way to keep your finger on the pulse of what others are saying about your company.

Learn About Industry Trends
LinkedIn Skills is another way you can be made aware of trends and news in your industry. The tool is straightforward – it simply tracks and measures the rate at which certain skillsets are entered into the site. For example, if you see a rise in professionals in your field entering a particular skill, you’ll know that the industry is starting to trend that way.

Stay on Top of Your Accounts
As LinkedIn is constantly updating their site with new and exciting tools, it can be a valuable resource for your business. You just have to be diligent and stay on top of your accounts. It doesn’t look good to prospective clients and colleagues if your company’s page isn’t updated for weeks on end. It only takes a few minutes a day so make it a priority to put your company’s best face forward on LinkedIn.

Are Mobile Point-of-Sale Solutions the Future of Payment Processing?

Tuesday, June 7th, 2011

With the advent of new mobile point-of-sale (POS) applications – that can be used on any smartphone – merchants can process sales transactions from anywhere. Most of these apps feature a separate card swiper that can be connected to most smartphones, though some of the apps simply require the merchant to enter the customer’s credit card information into the smartphone, using the phone’s keypad.

There are undoubtedly various benefits to these apps as they offer a whole new level of freedom in payment processing. The current mobile POS solutions are not truly mobile in that they operate wirelessly over dedicated connections. So while you can walk to a customer to process their payment, you have to stay within the realm of the wireless connection’s reach. The new, mobile POS solutions allow merchants to process payment virtually anywhere. This level of freedom could potentially revolutionize the POS industry – allowing anyone with a smartphone to sell their goods or services and process payment easily, without the added expense of a standalone POS solution.

While the increase in mobility is impressive, some experts are concerned about the security of these new POS apps. Since these apps download just like any other application on a smartphone, you’ll be processing payments without firewall protection. Since the apps are fairly new in the marketplace, it’s wise to proceed with caution until they’ve been thoroughly vetted.

In the interim, only choose apps from established and well-respected POS companies. If you opt to use a POS app, consider getting a separate set of smartphones for your employees – this way they won’t be processing customer payments on their personal devices. While it won’t provide complete security, it will add an extra layer of protection.

And whether you start using a POS app now or decide to wait until they’ve been tried and tested a while longer, keep your ears open for news from the PCI Security Standards Council. When they’ve determined that certain apps are trustworthy, they’ll release information on them.

Adopt the Net Promoter Score

Sunday, June 5th, 2011

As a professional website design company, our biggest source of new customers are referrals.  And to track the “referral health” of our business we started recording and analyzing our Net Promoter Score (NPS).  Developed by Fred Reichheld, of Bain & Company, NPS depends on one simple question for customers; How likely are you, on a scale from 0 (Not Likely) to 10 (Extremely Likely), to recommend our services to a colleague or friend?  0 to 6 are the “detractors”, 7 or 8 the “passives”, and 9 or 10 are the “promoters”.  Your company’s NPS is the percentage of promoters less the percentage of detractors.

Every website that we build, we will recommend the implementation of a post experience survey.  This will give you the data to track your NPS, and by asking the right questions the ability to modify your services/products and increase your NPR Score.  Customer feedback in the correct format is fundamental for this model to work.

Please contact me if you are interested.  We will help you create a custom survey and have it implemented as part of your website worfklow, so you can also start benefiting from your Net Promoter Score.

Daniel Burns

Think customers hate waiting for slow pages to load? Think again!

Saturday, April 30th, 2011

How many times have you sat in front of a loading screen, while it slowly came to life, wondering how long this process will take and how many clients you might be loosing along the way?  Clients hate it!  And as a professional website design company, that is the last think we want our sites to do.

But after a study conducted by the Harvard Business Review, maybe that wait is not as bad as we think.  Customers find waiting more tolerable when they can see the work that is being done for them.  This also holds true if the progress that we see is only the “appearance of progress”, also known as “labor illusion”

One of the studies conducted by the Harvard Business Review compared user satisfaction after purchasing tickets from 2 different travel websites.  Both offered the same tickets, and the same prices.  The first website was lightning fast, displaying results immediately and efficiently.  The second website, showed a little animation while the websites “searched” different airlines for the “best rates”.  The second website took anywhere form 20 to 40 seconds to display the exact same results as website 1.  The majority of users preferred the transparency of the slower website!

The second question was, can labor illusion trump poor results?  To find out another study was conducted with the creation of a fictitious dating website.  Some users were presented with immediate results, and others were presented with a slower, transparent search.  And for both groups some results were very appealing (Very attractive “soul mates”, and some were very disappointing. (Less appealing prospects).  Users that had the long search time with appealing results, gave the site very high reviews.  Users that had the long wait with the disappointing results, gave the website very bad results.  This illustrated that labor illusion only has positive feedback when the outcome are great results.

Several examples of labor illusion are successfully being used on our day to day life.  Apple’s automated response hotline, plays a typing sound between prompts to give users the illusion that the virtual operator is “keeing” in your request.  ATM’s will show the animation of bills being counted, or a check being scanned when they are processing your deposit.    Starbucks required Baristas to steam the milk individually for each customer.  This slows down the process but allows customers to see what is going on.

Websites can definitely profit from transparency as part of the loading process.  Just something to think about!

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